Santa (Robert Wagner) and Mrs. Claus’s (Jill St. John) magical home, Northpole, has grown into a huge city powered by the magic of holiday happiness around the world. Yet the city is in trouble, as people everywhere are too busy to enjoy festive time together. One of these stressed-out souls is Chelsea (Tiffani Thiessen), a single mom who is trying to get noticed at her new reporting job while helping her ten-year-old son Kevin (Max Charles) adjust to a new school. When he starts talking about real elves and actual sleigh rides, she worries that his imagination has gotten out of control. With a little added help from Kevin’s charming teacher Ryan (Josh Hopkins), a mysterious elf, Clementine (Bailee Madison), and a gospel singer named Josephine (Candice Glover), Chelsea may learn that even chasing down the facts can lead to holiday magic.