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FAQ

Welcome to the Frequently Asked Questions Page

Q. Where can I purchase original Crown Media Family Networks movies, series, and specials?

A. Select original Crown Media Family Networks programming is available for purchase at major retailers including Walmart, Target, and Hallmark Gold Crown Stores. You can also find a wide selection on Amazon, iTunes, or anywhere DVDs are sold.


Q. How can I watch or stream Hallmark content online?

A. Select offerings of Hallmark Channel, Hallmark Movies & Mysteries, and Hallmark Drama programming are available on a variety of online platforms. To find out if you receive all three networks, please call your cable provider.
Here's a list of current options:

Through your pay TV provider’s TV Everywhere products. Click here to find providers by zip code.


Q. Why does the schedule guide not match what is airing on your network?

A. Schedule changes are a regular part of television and are an important part of ensuring that we continue to provide the very best in family entertainment. Please be sure to check out our schedule on our website, which is always current.


Q: I would like to add your new network, Hallmark Drama, to my lineup. How do I go about doing that?

A: Hallmark Drama is currently in 10 million homes. While the network’s footprint is growing, not all pay TV providers currently carry Hallmark Drama. If Hallmark Drama is not included in your lineup of cable networks, please call your provider and let them know that you would like added to your service.


Q. How do I submit a story for your consideration?

A. For legal reasons Crown Media Family Networks does NOT accept or consider unsolicited scripts, creative ideas, suggestions, or materials.


Q: What is Hallmark Movies Now, how do I sign up, and how much is it?

A: Hallmark Movies Now is Crown Media’s subscription streaming video on demand service, which has a wholly distinct lineup of family entertainment from our linear platforms, Hallmark Channel, Hallmark Movies & Mysteries, and Hallmark Drama. Following a free 7-day trial period, the service is $5.99 a month or $59.99 a year. To join, please visit here.


Q: I am having technical difficulties with Hallmark Movies Now. Where can I find help?

A: For assistance with any questions or technical issues with Hallmark Movies Now, you may visit here.


Q: Where can I find Hallmark Publishing books?

A: Hallmark Publishing’s books can be found on Amazon, iTunes, Rakuten Kobo, and at Barnes & Noble retail and online stores.


Q: I am having trouble accessing my Hallmark Gold Crown Rewards account. Who can assist me to log in?

A: For assistance with any questions pertaining to a Crown Rewards membership, please call Hallmark Consumer Care at 1 (800) 425-5627 or visit the website here.


If your questions or concerns have not been answered here, you may reach Crown Media Family Networks’ Viewer Services via email at viewers@crownmedia.com or by phone at 888-390-7474. We greatly appreciate your feedback.